Company
Hangzhou Yangji E-Commerce Co., Ltd.
Calvessas™ · Store Information
Shipping Policy
Clear information about Calvessas™, our customer service details and the terms or guidance relevant to this page.
Important Information
Company & Customer Care
Official business and customer service information for Calvessas™.
Legal Representative
Hu Wenhao
Company Address
Room A2574, 2nd Floor, Building 4, No. 129 Liulinwei Road, Liangzhu Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Service Hours
8:00 AM–10:00 PM
Phone
Calvessas™ is owned and operated by Hangzhou Yangji E-Commerce Co., Ltd.
Legal Business Name: Hangzhou Yangji E-Commerce Co., Ltd. | Legal Representative: Hu Wenhao| Customer Support Email: service@calvessas.com
Business Address: Room A2574, 2nd Floor, Building 4, No. 129 Liulinwei Road, Liangzhu Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Service Phone: +86 15220960311
Customer Service Hours: 8:00 AM–10:00 PM
Calvessas™ is committed to providing customers with clear and understandable shipping information.
Order Processing
Orders are normally prepared for dispatch within 1–3 business days.
Order processing includes order review, product preparation, delivery information verification, packaging, and handover preparation.
Estimated Shipping Time
After dispatch, estimated shipping transit time is 3–7 days.
Delivery estimates may be affected by weather conditions, carrier capacity, customs procedures, public holidays, local delivery restrictions, transportation interruptions, or other circumstances outside normal operational control.
Shipping Fees
Shipping charges, when applicable, are calculated and clearly displayed at checkout based on the delivery destination and available shipping method.
Customers can review applicable shipping charges before completing an order.
Fulfillment and Shipping Origin
Orders may be fulfilled from our own facilities or partner fulfillment facilities depending on inventory availability, product location, and the customer's delivery destination.
We do not guarantee that all products will be dispatched from the same fulfillment location.
Tracking
Once an order has been dispatched and tracking information is available, shipment tracking details will be provided to the customer.
Tracking information may take additional time to become active after a shipping label has been created or a parcel has been handed to the carrier.
Delayed or Lost Packages
If tracking has not updated for an unusual period, delivery appears significantly delayed, or a package appears to be lost, please contact:
Please provide your order number and relevant tracking information.
Shipping-related customer inquiries are normally reviewed and responded to within 3 business days.
We will review the available shipment information and work with the appropriate fulfillment or delivery service to determine a reasonable solution. We do not automatically reject a customer request solely because tracking shows a delivery status.
Order Cancellation
Cancellation requests should be submitted before the order is dispatched.
Once an order has entered shipment, cancellation may no longer be available. Eligible products may still be returned within 30 calendar days after delivery.
Approved refunds are issued to the original payment method and are expected to appear within 7–10 business days after refund approval.
Customer Care
Need clarification?
If you have questions about this page, an order, product information, delivery or after-sales service, please contact the Calvessas™ customer service team.