Calvessas™ is owned and operated by Hangzhou Yangji E-Commerce Co., Ltd.
Legal Business Name: Hangzhou Yangji E-Commerce Co., Ltd. | Legal Representative: Hu Wenhao| Customer Support Email: service@calvessas.com
Business Address: Room A2574, 2nd Floor, Building 4, No. 129 Liulinwei Road, Liangzhu Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Service Phone: +86 15220960311
Customer Service Hours: 8:00 AM–10:00 PM
Customers may contact Calvessas™ regarding product information, order status, shipment tracking, delivery issues, return requests, refunds, damaged products, incorrect items, or other after-sales matters.
For order-related inquiries, please include your order number and a clear description of the issue. Photos or videos may be requested where reasonably necessary to review damaged, defective, or incorrect products.
Customer inquiries and after-sales requests are normally reviewed and responded to within 3 business days.
Orders are normally prepared for dispatch within 1–3 business days, followed by an estimated shipping transit time of 3–7 days after dispatch.
Eligible return requests may be submitted within 30 calendar days after delivery.
Once a refund is approved, the refund is issued to the original payment method and is expected to appear within 7–10 business days.
Shipping charges, where applicable, are calculated and displayed at checkout.
Cancellation requests should be submitted before dispatch. If an order has already been dispatched, customers may use the applicable return process after delivery.
Official customer support inquiries should be sent to:
Email: service@calvessas.com
Phone: +86 15220960311