Company
Hangzhou Yangji E-Commerce Co., Ltd.
Calvessas™ · Store Information
FAQ
Clear information about Calvessas™, our customer service details and the terms or guidance relevant to this page.
Important Information
Company & Customer Care
Official business and customer service information for Calvessas™.
Legal Representative
Hu Wenhao
Company Address
Room A2574, 2nd Floor, Building 4, No. 129 Liulinwei Road, Liangzhu Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Service Hours
8:00 AM–10:00 PM
Phone
Calvessas™ is owned and operated by Hangzhou Yangji E-Commerce Co., Ltd.
Legal Business Name: Hangzhou Yangji E-Commerce Co., Ltd. | Legal Representative: Hu Wenhao| Customer Support Email: service@calvessas.com
Business Address: Room A2574, 2nd Floor, Building 4, No. 129 Liulinwei Road, Liangzhu Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Service Phone: +86 15220960311
Customer Service Hours: 8:00 AM–10:00 PM
How long does order processing take?
Orders are normally prepared for dispatch within 1–3 business days.
How long does shipping take?
Estimated shipping transit time is 3–7 days after dispatch.
Delivery may occasionally be affected by carrier operations, weather, customs procedures, holidays, destination accessibility, or other transportation conditions.
How much does shipping cost?
Shipping charges, when applicable, are calculated and displayed at checkout based on the delivery destination and available shipping method.
How can I track my order?
When tracking is available, customers will receive shipment or tracking information after the order has been dispatched. Tracking systems may require additional time before the first carrier update appears.
Can I cancel my order?
Cancellation requests may be submitted before dispatch. Once an order has been dispatched, cancellation may no longer be possible. Eligible items may still be returned after delivery under our Return & Refund Policy.
What is the return period?
Eligible products may be returned within 30 calendar days after delivery.
How long does a refund take?
After a refund is approved, it is issued to the original payment method and is expected to appear within 7–10 business days.
What if my product arrives damaged, defective, or incorrect?
Contact service@calvessas.com with your order number and relevant photos or videos. After review, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where the issue resulted from our fulfillment.
How quickly will customer service respond?
Customer service inquiries and after-sales requests are normally reviewed and responded to within 3 business days.
Where should I send my return?
Please do not send a return without receiving instructions first. Once the return request is approved, customer service will provide the appropriate return warehouse address and instructions.
Customer Care
Need clarification?
If you have questions about this page, an order, product information, delivery or after-sales service, please contact the Calvessas™ customer service team.