Return Policy

Calvessas™ is owned and operated by Hangzhou Yangji E-Commerce Co., Ltd.
Legal Business Name: Hangzhou Yangji E-Commerce Co., Ltd. | Legal Representative: Hu Wenhao| Customer Support Email: service@calvessas.com

Business Address: Room A2574, 2nd Floor, Building 4, No. 129 Liulinwei Road, Liangzhu Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Service Phone: +86 15220960311
Customer Service Hours: 8:00 AM–10:00 PM

Calvessas™ accepts eligible return requests within 30 calendar days after delivery.

Return Eligibility

To qualify for a standard return, the product should generally be unused, undamaged, and in its original condition with original packaging and included components where reasonably applicable.

How to Request a Return

To request a return, contact:

service@calvessas.com

Please provide:

Your order number
The product you wish to return
The reason for the return
Photos or videos where relevant

Return and after-sales requests are normally reviewed and responded to within 3 business days.

Return Address

Please do not send returns directly to our business registration address unless specifically instructed to do so.

Once your return request has been reviewed and approved, our customer service team will provide the appropriate return warehouse address and return instructions.

Return Shipping Costs

For preference-based returns, including situations where the customer changes their mind or no longer wants an otherwise correct and undamaged product, the customer is generally responsible for return shipping costs.

If a product arrives damaged, defective, incorrect, or materially different from the product description, Calvessas™ will provide an appropriate return, replacement, or refund solution without requiring the customer to bear costs caused by our fulfillment error.

Refunds

Once the applicable return or claim has been reviewed and the refund has been approved, the refund will be issued to the original payment method.

Approved refunds are expected to appear within 7–10 business days after refund approval. The exact posting time may depend on the customer's financial institution or account provider.

Order Cancellation

Cancellation requests may be submitted before an order has been dispatched.

If the order has already been dispatched, it may no longer be canceled. After delivery, eligible products may still be returned within the 30-day return period.